Last updated: September 1, 2026
Please read these terms carefully before using the VillaOperator service.
These Terms of Use ("Agreement") are entered into between Agonist Ltd. Şti. ("Company", "we", "us") and the individual or legal entity ("User", "you") accessing or using the VillaOperator platform (villaoperator.com). Company details: Cumhuriyet Tax Office, Tax ID: 0091506055 — Trade Registry No: 455963 — Kazım Özalp Mah. Kumkapı Sk. No:34 İç Kapı No:1, Çankaya/Ankara, Türkiye.
Registering on the platform, purchasing a membership plan, or using the platform in any way means you accept all provisions of this Agreement. If you do not accept these terms, do not use the platform.
VillaOperator is a software service (SaaS), delivered primarily through a mobile application, that provides villa and vacation-rental managers with reservation tracking, calendar management, guest registration, assistance with legal guest-notification obligations, a guest portal, and income/expense tracking. The website (villaoperator.com) is used for promotion and to direct visitors to the mobile app; the service is primarily used through the iOS and Android apps. The platform does not collect any payment from guests; guest payments take place entirely between the property owner and the guest, outside the platform.
Registering on the platform requires being at least 18 years old and having the legal capacity to conduct commercial activity. The User is responsible for the accuracy, confidentiality, and security of their account information. Sharing account credentials with third parties is prohibited. The User must immediately notify the Company if unauthorized access is suspected.
The Company reserves the right to suspend or permanently close, without prior notice, any account that violates this Agreement, provides misleading information, misuses the platform, or infringes the rights of third parties.
4.1 Free Use and Packages: The platform offers every User free use for one property. Additional properties and automation features are unlocked with paid packages available via in-app purchase. Current package prices and included features are shown in the "Packages" screen inside the app and on the relevant store (App Store / Google Play) product page.
4.2 Purchase and Billing: Paid packages can only be purchased via in-app purchase through the Apple App Store or Google Play; the platform does not offer a direct payment channel. Payment, billing, and collection are handled entirely by Apple or Google under their own payment systems and user agreements. The Company never has access to, and never stores, card or other payment instrument information.
4.3 Auto-Renewal: Unless stated otherwise on the purchase screen, packages acquired via in-app purchase are auto-renewing subscriptions. Auto-renewal continues unless cancelled from the relevant store's account settings at least 24 hours before the end of the current period, and the renewal fee is charged to the User's Apple or Google account at the end of the period.
4.4 Cancellation and Refunds: Subscriptions are cancelled from the relevant store's (App Store or Google Play) subscription management screen, not from within the app; the "Manage Subscription" link in the app takes the User directly to that screen. Refund requests are likewise evaluated exclusively under Apple's or Google's own refund policies and processes; the Company has no control over or discretion in refund decisions.
4.5 Price Changes: The Company reserves the right to change package prices. Current prices are always shown on the relevant store product page and in the in-app purchase screen; price changes apply to new purchases under the relevant store's rules and do not retroactively affect an active subscription period.
The User agrees not to:
The software, design, brand, logo, content, and all intellectual property rights on the platform belong to, or are licensed to, the Company. This Agreement grants the User only a limited, non-exclusive, non-transferable license to use the platform under its terms. Copying, distributing, or creating derivative works from platform content without the Company's written permission is prohibited.
Data the User uploads to the platform (property information, guest data, photos, etc.) belongs to the User. The Company processes this data solely to provide the service and does not share it with third parties for commercial purposes.
7.1 The Company does not guarantee that the platform will operate uninterrupted, error-free, or securely. The service may become temporarily unavailable due to maintenance, updates, or unforeseen technical issues.
7.2 The Company's total liability to the User under any legal theory is limited to the total subscription fees paid by the User in the 12-month period preceding the date the damage arose.
7.3 The Company cannot be held liable under any circumstances for:
The User agrees to defend, indemnify, and hold harmless the Company, its directors, employees, and business partners against any claim, lawsuit, damage, loss, liability, and expense (including attorneys' fees) arising from (i) the User's breach of this Agreement, (ii) unlawful use of the platform by the User, (iii) infringement of third-party rights by the User, or (iv) disputes with the User's guests.
The Company reserves the right to modify, restrict, or discontinue any feature of the platform, with or without prior notice. The User may close their account at any time; closure takes effect at the end of the active subscription period.
Upon account closure or termination, the User's data is retained in the system for 90 days from the last transaction date, after which it is permanently deleted. The User may export their data during this period.
The platform integrates with third-party services such as Supabase (infrastructure), the Apple App Store and Google Play (in-app purchase and subscription billing), Resend (email), Google Vision (OCR), Anthropic (AI), and Airbnb/Booking.com (calendar synchronization). These services' own terms of use and privacy policies apply; the Company does not guarantee these services will operate uninterrupted or error-free and is not responsible for damages arising from them.
The Company cannot be held liable for failure to fulfil its obligations due to earthquake, flood, fire, pandemic, war, terrorism, cyberattack, electricity or internet infrastructure outage, government decisions, or other unforeseeable force majeure events.
The Company may update this Agreement from time to time. Material changes will be notified to your registered email address and published on the site. Continuing to use the platform after changes take effect constitutes acceptance of the updated terms.
This Agreement is governed by the laws of the Republic of Türkiye. The courts and execution offices of Ankara have exclusive jurisdiction over any dispute arising from this Agreement.
For questions about this Agreement: info@agonistdigital.com